Shipping Policy

Thank you for choosing TomGer Group! We are committed to providing you with a seamless and transparent shipping experience. Below is all the essential information about our shipping process.

Order Tracking

Absolutely! You can track your order by logging into your TomGerGroup.com account. Once your order is batch-processed and sent to print, we aim to ship it out within 24 business hours. You’ll be able to see when your item has been printed and shipped.

Business Hours & Holiday Shipping

Please note that we will be closed, and no orders will be processed or shipped on the following dates:

January 1, 2025
February 17, 2025
April 18, 2025
May 26, 2025
July 1, 2025
September 1, 2025
October 13, 2025
December 25, 2025
December 26, 2025

Orders placed within 48 business hours of these dates may experience delays.

Order Processing Time

It typically takes up to 2 business days to process orders, excluding special sales, touch-ups, or back-ordered items. Once your order has been shipped, you’ll receive a tracking number.

Shipping Information & Tracking

Domestic (U.S.) Orders: All U.S. orders will receive a real-time tracking number, and you can easily track your shipment through the Order History tab on your account page.
International Orders: International orders will receive a tracking number, though it may only be valid within the United States. Local carriers may use this number to update delivery information.
Shipping Confirmation: A tracking number and ship date will be provided for every order.

Shipping to Customers

TomGer Group ships all orders directly to your address in plain, unbranded packaging that contains only your details. At this time, we do not include any of our branding in the package. Be sure to keep an eye out for your package with the tracking number we provide.

We ship your products to the address provided at checkout. Please double-check the accuracy of the address, as we do not verify or validate it. We cannot be held liable for shipments to incorrect or returned addresses.

If you have any questions about your order or shipping details, feel free to reach out to us on our Contact Us Page!